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Refund policy

Refund Policy

Thank you for shopping at ARSARMA. We appreciate your business and want to ensure you have a positive experience with our products.

30-Day Return Policy

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags attached.

To complete your return, we require a receipt or proof of purchase.

How to Initiate a Return

To start a return, please contact us at global@arsarma.com. Our team will respond promptly with return instructions.

Please note: Returns sent to us without first requesting authorization will not be accepted.

Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately at global@arsarma.com so we can evaluate the issue and make it right.

Exchange Process

If you wish to exchange an item for a different product, here is our streamlined process:

  1. Contact us at global@arsarma.com to initiate your exchange

  2. Ship your return item to our mailing address below

  3. Once we receive and inspect your return, our team will verify the item condition

  4. Upon confirmation, we will ship your new item within 2 business days (subject to stock availability)

This approach ensures you receive your desired item as quickly as possible while maintaining proper verification of returned merchandise.

Non-Returnable Items

Please note that we cannot accept returns for:

  • Items returned after the 30-day period

  • Sale items or discounted merchandise

  • Gift cards

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 2 business days to your original payment method.

Please remember that it may take an additional 3-5 business days for your bank or credit card company to process and post the refund to your account.

If you have been notified that your refund has been issued but have not received it after the standard processing time, please contact your bank or credit card company directly.

Refund Conditions

We will process your refund or replacement request under the following circumstances:

  1. You request a partial or full refund before your order has shipped

  2. We receive your return and the products are in resalable condition

  3. You purchased package protection and your package is stolen, damaged, or lost during shipping (coverage applies)

Shipping Costs

Please note:

  • Original shipping and handling charges are non-refundable

  • You are responsible for paying return shipping costs

  • Return shipping charges must be prepaid and insured by you

  • You assume responsibility for any loss or damage to items during return transit

  • We recommend using a trackable shipping method, as we cannot guarantee receipt of untracked returns

Return Transit Damage

Please ensure your return item is complete, properly secured, and well-packaged before shipping. If any issues are identified upon receipt, we will contact you promptly.

Contact Information

For any questions regarding returns or exchanges, please contact us at:

Email: global@arsarma.com

Mailing Address for Returns

  • Country: China
  • Province: Guangdong Province
  • City: Guangzhou City
  • District: Haizhu District
  • Street: Lifu Road, Xinwei
  • Building/Detail: Tianxiang Industrial Building, Building 28, Floor 5
  • Name: SUNNAN
  • Phone: +86 13184823400
  • Postal Code: 510000
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